Retroid Revises Pocket Mini Return Policy for Customers

Retroid, the company behind the popular Pocket Mini gaming handheld, recently made headlines by backtracking on its return policies for affected devices. Initially, Retroid had announced a stringent six-day return window for customers beyond its home base in China, limiting the returns to just 200 units due to significant display issues deemed unfixable. However, in a significant shift, the company is now "freely accepting return requests" beyond this limit, accommodating all customers who need to return their devices.

Key Developments in Retroid's Return Policy

The updated approach follows feedback from consumers and has been reported by sources such as Retro Game Corps. In addition to accepting unlimited returns, Retroid is also offering discounted or reimbursed shipping options for those returning the Pocket Mini, indicating a commitment to customer satisfaction.

Upcoming Features and Release Plans

Looking ahead, Retroid has announced plans to release a revised version of the Pocket Mini within the next year. This upgraded model will feature a new AMOLED display, promising an enhanced gaming experience for users. Existing Mini owners can expect to receive the revised model at a discounted rate, demonstrating Retroid's commitment to its consumer base.

Conclusion

As Retroid navigates the challenges associated with the Pocket Mini’s display issues, the recent changes in their return policies and future plans for product enhancement may help restore consumer confidence. Stay tuned for updates on the revised Pocket Mini and how these developments impact the gaming handheld market.